Sentinel Mara Camp
Sentinel Mara Camp (“Sentinel”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, enquire about accommodation, make a reservation or communicate with our team.
We process personal information in accordance with the Kenya Data Protection Act, 2019, its applicable regulations and other relevant Kenyan legislation.
Where applicable, we also take into consideration international data protection requirements relating to guests residing outside Kenya.
Depending on how you interact with Sentinel Mara Camp, we may collect:
We only collect information reasonably necessary for the relevant purpose.
Personal information may be used to:
We do not sell guests’ personal information to third parties.
Sentinel Mara Camp accepts reservations directly through its reservations team, authorised travel agents, tour operators and applicable online reservation channels.
When making reservations through third-party booking platforms or travel partners, guests’ personal information may be collected and processed in accordance with the relevant provider’s privacy policies.
Information reasonably necessary to manage confirmed reservations may be shared between Sentinel Mara Camp and the relevant booking partner.
Guests booking directly through our reservations team may provide personal information by telephone, email or through our website.
We take reasonable steps to ensure that personal information received through reservation channels is handled appropriately and securely.
Our website may use cookies and similar technologies to improve functionality, understand visitor interactions and enhance the browsing experience.
Depending on the services enabled, cookies may include:
Where required, visitors may manage their cookie preferences through the website’s cookie consent functionality.
Visitors may also manage cookies through their browser settings.
We may share personal information with trusted service providers where reasonably necessary to provide our services.
These may include:
We take reasonable steps to ensure that personal information is handled securely and appropriately.
As Sentinel Mara Camp welcomes international guests and works with travel partners across different countries, personal information may be transferred to or processed by service providers outside Kenya.
Where international transfers are necessary, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
Such transfers may be necessary to process reservations, coordinate travel arrangements or provide services requested by guests.
Sentinel Mara Camp takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to authorised personnel and relevant service providers where appropriate.
While we take reasonable precautions to safeguard personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal obligations or resolve legitimate business matters.
Where information is no longer required, it will be securely deleted, destroyed or de-identified as appropriate.
Subject to applicable law, you may request:
Requests can be submitted using the contact details below.
You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
Website: Office of the Data Protection Commissioner (ODPC)
Our website may contain links to external websites, including third-party reservation platforms, travel partners and social media services.
Sentinel Mara Camp is not responsible for the privacy practices of independently operated third-party websites.
We recommend reviewing their privacy policies before submitting personal information.
We may update this Privacy Policy periodically to reflect changes in our operations, website functionality or applicable legislation.
Updates will be published on this page with a revised effective date.
For questions or requests relating to this Privacy Policy, please contact:
Sentinel Mara Camp
Email: peter@sentinelsafaris.com
Telephone: +254 722 700 077
Postal Address: P.O. Box 216, Nairobi 00502, Kenya
Website: Sentinel Mara Camp – Masai Mara Tented Camp
Office of the Data Protection Commissioner
